{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":false,"previousSlug":null,"lastSlugWithoutNestedModal":"/contactez-nous/demande-reclamation.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contactez-nous/demande-reclamation.html","location":{"base":"/contactez-nous/demande-reclamation.html","queryParams":{}},"data":{"jcr:title":"Réclamation","seoSemanticMessage":"

Vous souhaitez faire une réclamation ? Remplissez dès maintenant le formulaire et prenez contact avec Renault au plus vite.

\r\n","title":"Réclamation Renault - Formulaire de contact","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Vous souhaitez faire une réclamation ? Remplissez dès maintenant le formulaire et prenez contact avec Renault au plus vite. ","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_2139297062":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Les équipes du Service Client sont à votre disposition du samedi au jeudi de 8h30 à 17h30. Contactez le Service Client au 0770 905 000. Obtenez une réponse d'ici 24h aux jours ouvrables.

"}},"slice97v0_copy":{"mandatoryLegend":"* Champs obligatoires","helpText":"Pour répondre spécifiquement à votre demande, veuillez sélectionner un sujet dans le menu déroulant.","vehicleSectionTitle":"Informations sur le véhicule :","titlePrefix":"votre demande","submitButtonLabel":"suivant","sling:resourceType":"one/components/common/caseform/slice97v0","formConfig":{"complaint":{"description":"Décrivez votre demande","selectLabel":"Sélectionnez le sujet de votre réclamation","errorMessage":"Veuillez remplir la description","types":{"1":{"type":"Multimédia et services connectés"},"2":{"type":"Incident technique sur votre véhicule"},"3":{"type":"Délai pièces de rechange"},"4":{"type":"Délai livraison"},"5":{"type":"Litige / insatisfaction – vente et livraison"},"6":{"type":"Litige / insatisfaction – après-vente"},"7":{"type":"Non-conformité"}}},"attachment":{"errorMessageSize":"La pièce jointe dépasse le poids autorisé","errorMessageMissing":"Veuillez ajouter une pièce jointe","formatsLabel":"Les formats autorisés sont xxx","isVisible":true,"errorMessageFormat":"La pièce jointe ne fait pas partie des formats autorisés","attachments":{"1":{"title":"Pour faciliter le traitement de votre demande, vous pouvez y joindre des documents ci-dessous","isMandatory":false,"introduction":"nom du document à fournir"},"2":{"title":" ","isMandatory":false,"introduction":"nom du document à fournir"}}},"multimediaComplaint":{}}},"slice21v0_copy_copy":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Pour Renault, la protection de vos données personnelles est importante.

Vos données personnelles sont traitées par Renault SAS Groupe et les membres de son réseau commercial en Algérie, en tant que responsables conjoints de traitement. Vos données sont utilisées pour la gestion de la relation commerciale notamment la gestion de votre demande et l’envoi d’enquête de satisfaction, le reporting sur leurs activités, la conduite d'activités de recherche et développement, l’amélioration des produits et services notamment en recourant à de l’analyse avancée, la gestion de votre participation à des études produits / tendances et l'envoi d'offres commerciales personnalisées susceptibles de vous intéresser. Vous disposez d’un droit d’accès à vos données personnelles. Vous pouvez en outre solliciter la rectification ou l’effacement de vos données personnelles. Vous bénéficiez également du droit de vous opposer au traitement de celles-ci, sans motif lorsqu’il s’agit de prospection commerciale (y compris par voie postale et téléphone), en justifiant d’une situation particulière dans les autres cas, ou de solliciter une limitation dudit traitement. Vous pouvez demander la communication de vos données personnelles dans un format structuré et standard. Vous pouvez exercer ces droits à tout moment en nous adressant votre demande via un courrier postal à l’adresse : Renault Algérie SPA Direction juridique – Délégué à la protection des données 13.Route de Dar el Beida ZI Oued Smar. Pour en savoir plus, suivez le lien : https://www.renault.dz/informations-legales.html

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf_copy":{"sling:resourceType":"one/components/common/slice56vF","links":{"1":{"url":"/mentions-legales.html","text":"mentions légales","type":"link","openInNewTab":false},"2":{"url":"/donnees-personnelles.html","text":"données personnelles","type":"link","openInNewTab":false},"3":{"url":"/cookies.html","text":"cookies","type":"link","openInNewTab":false}}}}},"caseFunnelParams":{"referencevalues":{"sling:resourceType":"one/components/base/referencevalues","i18n":{"0":{"referenceCode":"CIVILITY","values":[{"valueCode":"1","defaultValue":"Mr","displayPriority":1,"countryLabel":"Mr","displayValue":"Mr","status":"ACTIVE"},{"valueCode":"2","defaultValue":"Mrs","displayPriority":2,"countryLabel":"Mrs","displayValue":"Mrs","status":"ACTIVE"}]},"1":{"referenceCode":"TITLE","values":[{"valueCode":"Lawyer","defaultValue":"Avocat","countryLabel":"Lawyer","displayValue":"Lawyer","status":"ACTIVE"},{"valueCode":"Business Graduate","defaultValue":"Diplômé en commerce","countryLabel":"Business Graduate","displayValue":"Business Graduate","status":"ACTIVE"},{"valueCode":"Lawyer (Woman)","defaultValue":"Avocate","countryLabel":"Lawyer (Woman)","displayValue":"Lawyer (Woman)","status":"ACTIVE"},{"valueCode":"Prof. Dr.","defaultValue":"Professeur/Docteur","countryLabel":"Prof. Dr.","displayValue":"Prof. Dr.","status":"ACTIVE"},{"valueCode":"Doctor","defaultValue":"Docteur","countryLabel":"Doctor","displayValue":"Doctor","status":"ACTIVE"},{"valueCode":"Professor","defaultValue":"Professeur","countryLabel":"Professor","displayValue":"Professor","status":"ACTIVE"},{"valueCode":"Engineer","defaultValue":"Ingénieur","countryLabel":"Engineer","displayValue":"Engineer","status":"ACTIVE"}]}},"country":"dz","language":"fr"},"stepperInfo":{"steps":[{"title":"Réclamation","url":"/contactez-nous/demande-reclamation.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice97v0"]},{"title":"Votre véhicule","url":"/contactez-nous/demande-reclamation/your-vehicle.html","components":["one/components/common/leadform/slice134vB","one/components/edito/slice21v0"]},{"title":"Vos coordonnées","url":"/contactez-nous/demande-reclamation/contact-details.html","components":["one/components/common/caseform/slice55vB","one/components/edito/componentD7v0"]},{"title":"Confirmation","url":"/contactez-nous/demande-reclamation/confirmation.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contactez-nous/demande-reclamation.html","nextStep":"/contactez-nous/demande-reclamation/your-vehicle.html"},"caseSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement.","formType":"Complaint","stepperTitle":"Votre réclamation","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"Autour de moi","searchPlaceholder":"Indiquez votre localisation","renaultPartner":"Distributeur recommandé","strapline":"Réseau Renault","title":"Choisissez votre distributeur","filterResults":"Filtres","geolocalisationErrorMsg":"Erreur de Géolocalisation","favoriteDealer":"Distributeur favori","legend":{"info":"Découvrez nos distributeurs et nos partenaires agrées","major":"Distributeurs Renault","minor":"Partenaires Renault","title":"Legend"}},"cta":{"selectAsFavorite":"Sélectionner comme favori","seeOpeningHours":"Voir les horaires d'ouverture","seeAllDealers":{"link":"/trouver-un-distributeur/liste-des-distributeurs.html","label":"Voir tous les Distributeurs"},"select":{"label":"Sélectionner"},"expandResults":{"label":"Développer les résultats"},"contactUs":{"link":"/contactez-nous.html","label":"Contactez-nous"}},"info":{"openingDoors":"Ouverture des portes","openingHours":"Horaires d'ouvertures","closed":"Fermé","opened":"Ouvert","direction":"Direction","vacations":"En vacances","nextOpening":"Prochaine ouverture","spokenLanguage":"Langue parlée","contactDetails":"Détails du contact","website":"Site web","services":"Services"},"onlineAppointment":{"label":"Rendez-vous en ligne","reassuranceMsg":"Merci"},"pattern":{"streetAddress":"{postOfficeBox} {streetAddress}","cityZipCode":"{postalCode} {locality} "},"coordinates":{}},"tyreLabelling":{"sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling"},"consumptionEfficiencyGraph":{"efficiencyTitle":"Efficiency Class","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","displayEfficiencyGraph":false},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"transverseParams":{"sling:resourceType":"one/components/structure/adminpage/site/transverseParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"Symbol","isCorporate":true,"brand":"Renault"}}},"validation":{},"receipt":{"validatedPayment":"Paiement validé","yourOrderLabel":"Votre commande","asapLabel":"Dès que possible","eWaste":" ","wishedOperation":"Votre besoin","yourAvailabilities":"Vos disponibilités","requestSentLabel":"Demande envoyée","dealerServices":"Services de votre distributeur","yourCarLabel":"Votre véhicule ","yourAppointment":"Votre rendez-vous","laborCost":"Coût du travail","selectedPackages":"Forfait(s) sélectionné(s)","vehicleOfInterest":"Votre véhicule d'intérêt","contractSigned":"Contrat signé","quoteValidity":"Validité du devis","yourEnergy":"Votre énergie","selectedOffer":"Votre offre","viewDetails":"Voir les détails","summaryLabel":"Récapitulatif","payDealerLabel":"Total","yourDealerLabel":"Votre distributeur","offer":{"details":" Détails de l'offre"}},"abandonmentModal":{"modalTitle":"Quitter la progression ?","modalIntroduction":"Les informations pré-remplies seront perdues"},"identityTooltip":{"title":" "},"enginesTypes":{"1":{"label":"Essence"},"2":{"label":"Diesel"}},"address":{"postalCodeError":"Code postal incorrect","addressMain":"Adresse","searchError":"Une erreur est survenue. Veuillez réessayer","addressSecondary":"Complément d'adresse","localityError":"Ville incorrecte","addressError":"Adresse incorrecte","fillInAddress":"Saisissez votre adresse","fillInAddressManually":"Entrez votre adresse manuellement","locality":"Ville","postalCode":"Code Postal"}},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"c2gParams":{"currency":"DZD","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"sedan-cars","title":"Berlines","models":{"1":{"modelId":"symbol-l46-ph2"}}}}},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"priceParams":{"hidePrices":false,"showVersionEngine":false,"disclaimerDirectDisplay":true,"disclaimerTooltipDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/priceParams","sameFontSize":false,"pricing":{"details":{}}},"googleMapsParams":{"region":"dz","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-dz","rootPath":"https://easyconnectstore.renault.no/content/renault/dz/fr.html"},"2":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/renault/fr/fr.html"},"3":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/fr.html"},"4":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/renault/lu/fr.html"},"5":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/renault/ma/fr.html"},"6":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/fr.html"}},"sitelangs":{"1":{"language":"ar-dz","continueCTA":"تغيير","rootPath":"https://ar.renault.dz/contactez-nous/demande-reclamation.html","lib":"عربي","sling:resourceType":"one/components/languageExchange","wording":"تغيير اللغة"},"2":{"language":"fr-dz","continueCTA":"Continuer","rootPath":"/contactez-nous/demande-reclamation.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer de langue"}}},"siteParams":{"language":"fr","countryName":"Algeria","brand":"renault","country":"dz","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-DZ","rtl":false,"country3":"DZA","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"6e968a9f-b768-4b8c-9c5e-77e0c85e8f1f","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":false,"apiKey":"3_4LKbCcMMcvjDm3X89LU4z4mNKYKdl_W0oD9w-Jvih21WqgJKtFZAnb9YdUgWT9_a","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.dz/contactez-nous/demande-reclamation.html"}],"meta":[{"name":"description","content":"Vous souhaitez faire une réclamation ? Remplissez dès maintenant le formulaire et prenez contact avec Renault au plus vite. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Réclamation"},"authentication":{},"liveChat":{"activateProductPlans":true,"activateConfigurator":true,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":true},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault France","url":"https://www.renault.dz/"},{"title":"Contact","url":"https://www.renault.dz/contactez-nous.html"},{"title":"Réclamation","url":"https://www.renault.dz/contactez-nous/demande-reclamation.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/base/referencevalues","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/ecologicalParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/c2gParams","one/components/common/siteadmin/typesParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/priceParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"lastSearches":[],"isRehydrate":false},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"isCartInitSuccess":false,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"productTypeAlreadySeen":{},"representativeExamples":[],"additionalQuestions":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}},"cartRces":{"cart":null,"cartRequest":null,"isRehydrate":false,"isLoading":false,"error":null}}